How can we help?

Getting Started

Creating Your Account

Everything you need to open your Juuli account — documents, steps, and timelines.

5 articles

KYC / Identity Verification

How identity verification works, what documents to use, and what to expect.

5 articles

What is Juuli?

Learn what Juuli is, how it works, and whether it's the right fit for you.

5 articles

KYB / Business Verification

How business verification (KYB) works, what company documents you need, and what each status means.

5 articles

Plans & Pricing

Compare Freemium, Pro, and Max, understand every fee, and change your plan anytime.

6 articles

Personal

Personal IBAN Account

Open your personal IBAN, find your account details, and receive SEPA payments with ease.

5 articles

Visa Debit Card

Get a virtual or physical Visa card, use it anywhere, and manage your spending limits.

7 articles

Transfers & Payments

Send and receive SEPA and SWIFT payments — with timing, costs, and delays explained.

5 articles

Account Management

Update your details, set up 2FA, download statements, or close your account.

5 articles

Business

Freelancers

For freelancers — your account, invoicing via Merchant of Record, cards, transfers, and fees.

27 articles

Sole Traders

For sole traders — your business account, Visa cards, transfers, fees, and everyday management.

19 articles

Business

For companies — opening your account, team cards, sharing your IBAN, transfers, fees, and your dashboard.

20 articles

Legal

Regulatory & Compliance

Who stands behind Juuli, how your money is safeguarded, and how we handle your data (GDPR).

5 articles

Terms & Policies

Plain-English summaries of our Terms, Privacy Policy, cookies, and Acceptable Use Policy.

5 articles

Security

Keep your account secure, set up 2FA, spot scams, and report anything suspicious.

6 articles

Disputes & Refunds

How to dispute a transaction, how refunds and chargebacks work, and what to do if your card is lost.

5 articles