My business verification was rejected — here's what to do next

A rejected KYB is frustrating — but it doesn't always mean you can't open an account. Here's how to understand what happened and what your options are.

Check your rejection email first

When a KYB application is declined, we send an email explaining the reason. Read it carefully — it will tell you whether a specific document was missing or unacceptable, additional information is needed, or the application cannot proceed due to compliance reasons.

Common reasons for KYB rejection

Document issues

• Expired or invalid business registration documents
• Documents in a language other than English without certified translation
• Missing pages (e.g. incomplete articles of association)
• Illegible or low-quality scans

UBO / ownership issues

• UBO information is incomplete or inconsistent
• ID documents for one or more UBOs are missing
• Ownership structure could not be verified

Eligibility issues

• Your business type or country is not currently supported
• Your business activity falls outside our acceptable use policy

What to do next

1. Read the rejection email — identify the specific reason
2. Gather corrected or missing documents — address the issue directly
3. Contact our support team — reply to the rejection email or reach out directly. We'll confirm whether reapplication is possible and what's needed

Can I reapply?

In many cases, yes — particularly where the issue was a document problem. Our support team will confirm your eligibility for reapplication.

Still have questions? Email our support team at support@juuli.com — we'll review your case and give you a clear, direct answer.