My client hasn't paid my Juuli invoice — what are my options?

If you sent a marketplace invoice through Juuli and the payment hasn't arrived, don't worry — you have support. Because Juuli acts as the Merchant of Record (MoR) for Freelancer marketplace invoices, we sit between you and your client on the payment, which means you're not chasing the money entirely on your own.

First, check the invoice status

Open app.juuli.com and find the invoice in your dashboard. Its status tells you exactly where things stand:

Sent to customer — your client has received the invoice but hasn't approved or paid it yet.
Approved by customer / Payment authorized — the payment is in progress and should settle shortly.
Payment received / Completed — the funds have cleared and will reach your balance.

If the status is still showing as sent and the due date has passed, the invoice is simply waiting on your client to act.

Your options for an unpaid invoice

Send a friendly reminder first. Many late payments are just oversights. A short, polite nudge to your client referencing the invoice number and due date often resolves things quickly.
Ask us to send an official reminder. As the Merchant of Record, Juuli can issue a reminder to your client directly, with the invoice attached. This carries extra weight because it comes from the platform that legally issued the invoice. Contact our support team and quote your invoice number to request one.
Confirm the details are correct. Double-check that your client received the invoice at the right email address and that the amount, currency, and payment terms match what you agreed. A wrong email or a disputed line item is a common cause of delay.
Let our team help mediate. If your client is unresponsive or disputes the charge, reach out to us. Because Juuli handles the tax and invoicing compliance for your marketplace invoices, we can review the case with you and advise on the next steps.

Important things to know

You are paid once your client's payment is captured and received — funds then land in your Juuli balance. Until then, the invoice remains open.
Juuli does not advance funds before your client pays, so an unpaid invoice means no money has yet been collected to release to you.
Keep your communication with your client professional and documented. If matters escalate beyond what the platform can resolve, you may need to pursue your own legal remedies under the contract you have with your client — our support team can point you in the right direction.

Still have questions? Email our support team at support@juuli.com — share your invoice number and we'll review your unpaid invoice and the options available to you.