I submitted my documents — what happens next?

Once you've submitted your identity documents, here's exactly what to expect.

Step 1 — Automated review (2–10 minutes)

Our verification system reviews your documents automatically. During this time your document is checked for authenticity and validity, your selfie/liveness check is compared to your ID photo, and your details are cross-referenced with your sign-up information. You don't need to do anything — we'll email you when there's an update.

Step 2 — Outcome notification

You'll receive an email as soon as a decision is made:

✓ Approved — Your IBAN and virtual Visa card are activated immediately.
⟳ Additional review needed — Manual review can take up to 24 hours. You'll receive a follow-up email.
✗ Declined — You'll receive an email explaining why, with guidance on next steps.

For Business accounts — what comes after KYC?

If you're opening a Sole Trader or Company account, KYB (company verification) is the next step after KYC is approved.

Can I use my account while waiting?

Your full account features are activated only after verification is complete. If you're in the manual review queue, your account access is limited until the review is finished.

Still have questions? Email our support team at support@juuli.com — we'll check your application status and give you a direct update.