How to freeze or unfreeze your Juuli Visa card

If you have misplaced your Juuli card, spotted activity you do not recognise, or simply want to pause spending for a while, you can freeze your card instantly from the Juuli app. Freezing is reversible, so you can unfreeze it again whenever you are ready to use it.

What freezing your card does

Freezing temporarily blocks your card from being used for new payments while keeping it linked to your account. Your card details and payment account stay exactly as they are, and no payments are lost. When you unfreeze, your card works again right away.

Both virtual and physical cards can be frozen and unfrozen.
Freezing is free and you can do it as often as you like.
Your card and account stay open — only new spending is paused.

How to freeze your card

Log in to your account at app.juuli.com.
Open the Cards section and select the card you want to pause.
Choose the Freeze option.

The change takes effect immediately, and we will send a confirmation to your registered email so you always have a record of the change.

How to unfreeze your card

Log in at app.juuli.com and open the Cards section.
Select the frozen card.
Choose Unfreeze to reactivate it.

Your card becomes usable again straight away, and you will receive an email confirming it is active.

If you cannot unfreeze your card

For your protection, a card that has been frozen by our team for security or compliance reasons cannot be unfrozen from the app. If you try and see a message asking you to contact support, please email us and we will look into it with you.

Lost, stolen or suspicious activity

If you think your card has been lost or stolen, or you see a payment you do not recognise, freeze the card right away from the app and then contact our support team so we can help secure your account. Please remember that Juuli will never ask you for your password or your one-time security code.

Still have questions? Email our support team at support@juuli.com — we are always happy to help.