How to close your Juuli Personal account

You can close your Juuli Personal account at any time, directly from the app. Closing is permanent, so it helps to prepare a few things first. This guide walks you through what to do before you close, the steps to follow, and what happens afterwards.

Before you close

To make sure nothing is left behind, please take care of the following first:

Withdraw your remaining balance. Transfer any funds in your IBAN account or multi-currency balance to an external account. Once your account is closed, your IBAN account is closed too and can no longer be used.
Some funds may be held briefly. After closure, part of your balance may be locked to cover potential chargebacks or SEPA recalls or returns on payments you have received. Any balance due to you is released once that risk has passed.
Download your records. Save any statements or transaction history you may need later. You can do this from your dashboard in the app. You also have the right to export your data at any time.
Note your subscription. If you are on a paid plan (Pro or Max), your subscription is cancelled automatically as part of closing.

How to close your account

Log in at app.juuli.com and open Settings → Security.
Under Delete Account, select Close Your Account.
Confirm your identity by entering your password. This protects you from anyone closing your account without permission.
Submit your request. You can optionally tell us why you are leaving — this is helpful but not required.

Once confirmed, we process the closure and send a confirmation email to your registered address.

What happens when you close

When your Personal account is closed, we automatically:

Set your account status to closed and sign you out of all active sessions.
Close your IBAN account and any linked payment accounts.
Cancel any active paid subscription.
Unsubscribe you from all Juuli emails and send a final confirmation.

Closure is permanent. You will no longer be able to log in or use your IBAN, balance, or cards. If you want to use Juuli again in the future, you will need to register and complete identity verification (KYC) as a new customer.

A note on your data

Juuli is a regulated platform, not a payment institution itself — your e-money and payment services are provided by Stripe Technology Europe, Limited, an Electronic Money Institution authorised by the Central Bank of Ireland. Because of this, we are required to keep certain records for a period after closure to meet our legal and regulatory obligations, even though your account is no longer active.

Still have questions? Email our support team at support@juuli.com before closing if you are unsure about a remaining balance or pending payment — we are happy to help you wrap things up.