Why was my Juuli transfer rejected — and how do I fix it?

A rejected transfer is frustrating, but it is almost always quick to fix. Juuli is a regulated platform — the underlying payment services are provided by Stripe Technology Europe, Limited, an authorised e-money institution — so some checks happen automatically to keep your money safe and compliant. Here are the most common reasons a transfer does not go through, and what to do about each one.

Common reasons a transfer is rejected

Insufficient balance. The amount plus any applicable fee is more than your available balance. Remember that pending or held amounts are not available to send.
Incorrect recipient details. A mistyped IBAN, an account name that does not match, or a missing field will stop the transfer before it leaves your account.
Unsupported destination. Outgoing SEPA transfers can currently be sent only to the 20 eurozone countries. Sending to other countries — including non-euro EEA countries (Denmark, Sweden, Poland, Norway…) and the UK — is not available yet; the destination is flagged and Send is disabled.
Verification not complete. If your identity check (KYC), or for business accounts your company check (KYB), is still pending or needs more information, transfers are paused until it clears.
A sending limit was reached. Per-transfer or daily limits, or limits tied to your plan, can block a payment temporarily.
A security or compliance check. Unusual activity may trigger an automatic review to protect your account.
Two-factor confirmation missing. Transfers ask you to confirm with a one-time PIN sent to your registered email address. If the code expires or is not entered, the transfer will not complete.

⚠️ Where you can send right now: outgoing SEPA transfers can currently be sent only to bank accounts in the 20 eurozone countries — Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain. Sending to other countries — including non-euro EEA countries such as Denmark, Sweden, Poland and Norway, and the UK — is not available yet. If you enter an IBAN from an unsupported country, it is flagged and Send is disabled. (Receiving money from those countries still works.)

How to fix it

Check your available balance and top up or reduce the amount if needed.
Re-enter the recipient's IBAN and name exactly as they appear on their account, and confirm the destination is in a supported region.
Open app.juuli.com and make sure your verification is fully approved — complete any outstanding steps if prompted.
Request a fresh 2FA code, check your inbox (including spam), and enter it before it expires.
If everything looks correct and the transfer is still rejected, wait a few minutes and try again, then contact support if it persists.

A note on fees

Fees never cause a rejection on their own, but they do count toward the total you need available. For a full breakdown of SEPA and SWIFT pricing by plan, see the related article below.

⏳ SWIFT — from 1 September 2026 — international (SWIFT) transfers are not yet active; they are launching on 1 September 2026. For a SWIFT payment, please contact us at support@juuli.com.

Keeping your account safe

Juuli will never ask you for your password or your 2FA code by phone, email, or message. If anyone requests these, do not share them and contact us right away. For more on protecting your account, see the related article below.

Still have questions? Email our support team at support@juuli.com — we are happy to look into a specific rejected transfer with you and help you get it sent.