Juuli will never ask for your password — how to spot a scam

Your security matters to us. Scammers sometimes pretend to be a trusted company to trick you into handing over sensitive details. This article explains what Juuli will and will not ask for, so you can recognise a scam straight away and keep your account safe.

What Juuli will never ask for

Genuine Juuli staff will never ask you to share any of the following — by email, phone, chat, social media or text message:

Your account password.
Your one-time PIN code. When you sign in, we send a single-use code to your registered email address. That code is for you alone — no one at Juuli needs it, and we will never ask you to read it out or forward it.
Your full card number, CVC or card PIN.
Remote access to your device, or for you to install software so someone can "fix" your account.

If anyone requests these — even if they sound official or urgent — it is a scam. Stop and do not share anything.

Common warning signs

Urgency or threats: "Your account will be closed in one hour unless you verify now."
Requests to move money to a "safe" account or to confirm a payment you do not recognise.
Links to a login page that is not app.juuli.com. Always check the address before entering anything.
Unexpected codes: if you receive a sign-in PIN you did not request, someone may be trying to access your account — do not share it.
Messages with poor spelling, an odd sender address, or an offer that seems too good to be true.

How to keep your account safe

Only ever log in at app.juuli.com, and type the address yourself rather than following links.
Keep your password private and unique to Juuli, and never reuse it elsewhere.
Treat your emailed sign-in code as confidential, just like your password.
If you suspect your card has been compromised, freeze it instantly in the app under your card settings, then contact us.

What to do if you think it's a scam

If you have received a suspicious message, do not click any links or reply. If you think you may have shared your password or a code, or you spot a transaction you do not recognise, contact our support team straight away at support@juuli.com so we can help secure your account.

Juuli is a regulated platform; e-money and payment services are provided by Stripe Technology Europe, Limited, authorised as an Electronic Money Institution by the Central Bank of Ireland. Protecting your account is something we take seriously, and we are always here to help.

Still have questions? Email our support team at support@juuli.com — we're happy to help you check whether a message is genuine and keep your account secure.