Can I get a refund on my Juuli plan? (Plan fee refund policy)

This explains when a paid Juuli plan (Pro or Max) subscription fee can and cannot be refunded. It covers the monthly plan fee only — for a refund on a card payment or a transfer you received, see How long does a refund take to appear on my Juuli account?

The short answer

Monthly plan fees are non-refundable once charged. When your plan is billed for a month, that month is not refunded — including if you downgrade, cancel, or stop using the plan mid-cycle. Your paid plan stays active until the end of the billing cycle you have already paid for. There is no setup, activation, or joining fee to refund, and Freemium is always free.

Downgrading or changing your plan

You can downgrade at any time. The change takes effect at the end of your current billing cycle, and there is no prorated refund or credit for the unused part of the month. Upgrades take effect immediately and are charged a prorated amount for the rest of the cycle.

The one exception: a service issue on our side

If your plan or account was unavailable or restricted for a prolonged period for reasons outside your control — for example a service outage on Juuli's side — we will refund or credit the plan fee for the days affected. This does not apply to access restrictions that result from a compliance or security review, a breach of our Terms, unpaid amounts, or anything caused by the account holder.

How to request a refund

Email our support team at support@juuli.com with your account details and the dates affected. We will review your case and, where it qualifies, issue the refund or credit as a separate transaction.

Still have questions? Email our support team at support@juuli.com — we are happy to explain how plan billing and refunds work for your account.